In today’s digital age, cybercrime cases such as online frauds, identity theft, phishing, cyberstalking, crypto scams, and financial frauds are increasing rapidly. To help victims, the Government of India has provided an easy method to file cybercrime complaints online without visiting a police station.
This blog explains in detail the step-by-step online complaint process, supporting documents, helpline numbers, and follow-up procedures.
Why File a Cyber Crime Complaint Online?
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Time-Saving – Immediate reporting increases the chances of recovering money.
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Convenience – Can be filed from home, office, or anywhere in India.
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Transparency – Each complaint is given a unique reference number to track progress.
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Dedicated Categories – Separate complaint sections for financial frauds, social media harassment, and crimes against women/children.
Official Cybercrime Reporting Platforms
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National Cybercrime Reporting Portal
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Website: www.cybercrime.gov.in
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Managed by the Ministry of Home Affairs.
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Complaints are forwarded to the concerned state/UT cyber police.
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Cybercrime Helpline Number – 1930
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For immediate financial frauds like UPI scams, online banking fraud, or crypto-related frauds.
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Victims must report within the golden hour (first few hours) for a higher chance of freezing fraudulent transactions.
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Step-by-Step Cybercrime Complaint Process Online
Step 1: Visit the Portal
Go to www.cybercrime.gov.in and click on “File a Complaint”.
Step 2: Select Type of Complaint
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Report Women/Child-related Crimes (priority handling).
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Report Other Cybercrime (financial fraud, phishing, hacking, impersonation, crypto scams).
Step 3: Register/Login
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Use your mobile number and email ID to create an account.
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Verify using OTP authentication.
Step 4: Provide Personal Details
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Name, address, mobile number, and email ID.
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State/UT and district where you reside.
Step 5: Enter Incident Details
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Date, time, and location of the fraud.
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Description of what happened.
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Fraudster details if available (phone number, email, bank account/UPI ID).
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Transaction ID, payment screenshots, or wallet ID in case of financial fraud.
Step 6: Upload Supporting Documents
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Screenshots of chat/email.
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Bank statements or UPI transaction history.
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Copies of fraudulent messages/links.
Step 7: Submit and Save Reference Number
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Once submitted, you will receive a Complaint ID/reference number.
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Use this to track the status of your complaint.
Follow-Up After Filing a Complaint
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Track Complaint Online – The portal allows you to monitor complaint progress.
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Local Cyber Police Contact – The concerned cyber police station may call you for verification.
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Bank Coordination – If financial fraud is involved, inform your bank immediately with the complaint ID.
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Legal Support – In cases of major fraud, hire a cybercrime lawyer for representation before police and court.
Documents Required for Filing Online Cyber Crime Complaint
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Valid ID proof (Aadhar, PAN, Passport, or Driving License).
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Screenshots of fraudulent messages, emails, or websites.
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Transaction details (UPI ID, account number, wallet ID).
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FIR copy (if already filed offline).
Common Issues Reported Through the Portal
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Online financial fraud (UPI, credit/debit card, net banking, crypto).
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Social media impersonation, stalking, and harassment.
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Fake e-commerce websites.
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Online gaming fraud.
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Cyberstalking and obscene content.
Safety Tips to Avoid Cyber Frauds
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Never share your OTP, CVV, UPI PIN with anyone.
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Avoid clicking on unknown links or downloading apps from unverified sources.
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Do not invest in get-rich-quick schemes, gaming apps, or crypto groups without verification.
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Use two-factor authentication (2FA) for banking and social media accounts.
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Report suspicious activity immediately to 1930 helpline
The National Cybercrime Reporting Portal and 1930 helpline have made it easier for victims to file cybercrime complaints online. Whether it is a case of online banking fraud, identity theft, social media harassment, or crypto scam, timely reporting with proper documentation increases the chances of recovery and justice.
Disclaimer
This article is for educational and awareness purposes only. It does not constitute legal advice, professional consultation, or solicitation. Victims of cybercrime should immediately report the matter to the official cybercrime helpline 1930 and file a complaint at cybercrime.gov.in. For case-specific issues, consult a certified cybercrime advocate.