In today’s digital world, cybercrimes like online fraud, hacking, social media harassment, and identity theft are increasing rapidly. Whether you are a victim of a fake website scam, WhatsApp fraud, or online banking fraud, it is crucial to report it immediately. The Indian government has made it easier to file a cybercrime complaint online through the National Cyber Crime Reporting Portal.
In this blog, we’ll guide you step-by-step on how to file a cybercrime complaint online, what documents you need, and where to follow up.
What is a Cyber Crime?
Cybercrime refers to any illegal activity that involves a computer, mobile, or the internet. Some common types include:
-
Online financial frauds (UPI fraud, credit/debit card fraud)
-
OTP fraud or KYC update scam
-
Cyberbullying, stalking or harassment
-
Identity theft or impersonation
-
Hacking, ransomware, or phishing
-
Fake job offer scams
-
Online sextortion or threats
-
Social media misuse or morphing of images
Where to File a Cyber Crime Complaint Online?
You can register your complaint on the official government website:
National Cyber Crime Reporting Portal (Ministry of Home Affairs):
https://cybercrime.gov.in/
Documents Required Before Filing Complaint
Before filing a complaint, keep the following documents ready:
For Financial Fraud:
-
Bank statement or payment receipt
-
Screenshot of transaction
-
Name and number of fraudster
-
UTR number (if available)
For Social Media Crime:
-
Screenshot of the post/profile
-
URL of the post/profile
-
Email or SMS received
For Email Fraud or Phishing:
-
Original email with headers
-
Screenshot or print of the email
-
Screenshot of any attachment or suspicious link
How to File a Cyber Crime Complaint Online: Step-by-Step
Step 1: Visit the Portal
Go to https://cybercrime.gov.in and click on “File a Complaint.”
Step 2: Choose Complaint Type
There are two major categories:
-
Women/Child Related Complaints
-
Other Cyber Crime (financial fraud, hacking, etc.)
Choose the appropriate option based on your case.
Step 3: Accept Terms and Click “I Agree”
You will be asked to agree to the terms of use. Click “I Accept” and proceed.
Step 4: Register/Login
You need to register with your mobile number and verify it via OTP. Then, fill in your name, email, and address.
Step 5: Fill the Complaint Form
Include the following:
-
Incident date and time
-
Description of the incident
-
Details of the suspect (if known)
-
Evidence such as screenshots, email headers, UTR number, etc.
Step 6: Upload Supporting Documents
Attach your evidence like photos, receipts, chat screenshots, and emails.
Step 7: Submit the Complaint
Click on “Submit,” and you will receive a complaint reference number (acknowledgment).
Offline Option: Where Else Can You File a Complaint?
If you are unable to file online, you can go to:
-
The nearest Police Station
-
A Cyber Crime Police Station in your city
(Write a detailed complaint and carry copies of all evidence.)
How to Track Cyber Crime Complaint Status?
Visit: https://cybercrime.gov.in/Webform/Crime_Status
Enter your complaint reference number and registered mobile number to track the status.
Tips for a Strong Cyber Crime Complaint
-
Be clear and detailed in your explanation
-
Report as soon as the incident occurs
-
Avoid deleting original evidence
-
Preserve all chats, emails, or transaction messages
Important Cybercrime Helpline Number
1930 – Cyber Financial Fraud Helpline (Available 24×7)
If you’re a victim of a financial scam, call this helpline immediately to block the transaction.
Disclaimer:
This blog is intended for informational and educational purposes only. It is not a substitute for formal legal advice or a lawyer-client relationship. Cyber law cases can be complex and may require specific legal assistance.